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Call us for all your car needs! 713-861-3131
713-880-8881
713-885-2525

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • BBB (Better Business Bureau)
  • Car Care Aware

Testimonials

  • By far the most genuine and best in the business. Jorge is probably the best mechanic in the Houston area. I had him fix a timing chain gear for me about a year ago. First and foremost he's a trans specialist and was very happy to get my car running for me. I would recommend him HIGHLY over anyone else. He's a very caring and knowledgeable man, and I won't let anyone else touch my car. Thanks Jorge sincerely!
    -Mark G.

  • I took my Lexus to George based on a recommendation from a friend. From the moment I met George, I could tell he is an honest person. He rebuilt my engine, gave me a fair price and always kept me informed of the status of my repair. I would highly recommend him.
    -Laurence T.

  • Very thorough and honest shop. Will definitely be back for the excellent service I witnessed earlier today.
    -Trey B.

  • I took my car to Trans International Transmission for a transmission problem last December. I always call them if I have a problem in my car, and they always tell me what is the best to do and if they can do it. They repaired a transmission leak in 3 hours without an appointment!
    -Stella S.L.

  • I send all my transmission work to Jorge. He's one of the few mechanics I trust and can rely on. Super knowledgeable and gives honest recommendations.
    -Nene J.

  • Recently took my truck (2002 F150) to a dealer for a new transmission. Called Jorge at Trans International instead, and was able to have the work done for a fraction of the cost. I called a few transmission shops in the area and Jorge offered the best deal, not to mention was very helpful. They do a complete rebuild including the torque converter rather than replacing only what needs to be done. Jorge called me to let me know when their tow driver got the vehicle, when it was in the shop, and when it was going to be ready. Only took two days. Give them a call.
    -Guy

  • Myself and my family have used this business for the past two years. Quality work every time, and the price for work done is outstanding. Great customer service. Ask for Jorge - he is honest and very knowledgeable.
    -Heather W.

  • This is the only transmission shop that didn't pressure me to rebuild my trans because of 122,000 miles on it. Jorge, that's the guy to talk to, was very imformative and helpful. He walked me through everything that had to be done and kept his word. He fixed my transmision slippage and old problems the last mechanic left behind. I know I got a very good deal with quality work done. Thanks. I highly recommend this trans shop to anyone.
    -Julian F.

  • Great Staff! Easy to talk to, explains problem and has a Solution. Thanks!
    -Fred B.