Best Auto Repair, Houston

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Call us for all your car needs! 713-861-3131
713-880-8881
713-885-2525

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 713-861-3131 or make an appointment online!

ASSOCIATIONS

  • BBB (Better Business Bureau)
  • Car Care Aware

Testimonials

  • reviewicon
    By far the most genuine and best in the business. Jorge is probably the best mechanic in the Houston area. I had him fix a timing chain gear for me about a year ago. First and foremost he's a trans specialist and was very happy to get my car running for me. I would recommend him HIGHLY over anyone else. He's a very caring and knowledgeable man, and I won't let anyone else touch my car. Thanks Jorge sincerely!

  • reviewicon
    I took my Lexus to George based on a recommendation from a friend. From the moment I met George, I could tell he is an honest person. He rebuilt my engine, gave me a fair price and always kept me informed of the status of my repair. I would highly recommend him.

  • reviewicon
    Very thorough and honest shop. Will definitely be back for the excellent service I witnessed earlier today.

  • reviewicon
    I took my car to Trans International Transmission for a transmission problem last December. I always call them if I have a problem in my car, and they always tell me what is the best to do and if they can do it. They repaired a transmission leak in 3 hours without an appointment!

  • reviewicon
    I send all my transmission work to Jorge. He's one of the few mechanics I trust and can rely on. Super knowledgeable and gives honest recommendations.

  • reviewicon
    Recently took my truck (2002 F150) to a dealer for a new transmission. Called Jorge at Trans International instead, and was able to have the work done for a fraction of the cost. I called a few transmission shops in the area and Jorge offered the best deal, not to mention was very helpful. They do a complete rebuild including the torque converter rather than replacing only what needs to be done. Jorge called me to let me know when their tow driver got the vehicle, when it was in the shop, and when it was going to be ready. Only took two days. Give them a call.